The user account may configured correctly on the Exchange and AD, based on my troubleshooting. I just remove the Global Address List (GAL) attribute on the ADSIEDIT and re-add again into the GAL. After that the problem resolved with the user appeared on the GAL.
Steps 1: Go to
CMD and run
ADSIEDIT.MSC.
Steps 2: On the
ADSIEDIT console, expand the
Domain >
DC > and select
CN=Users
Steps 3: On the right pane, Select the problematic user, right click and choose Properties.
Steps 4: On the user Properties, search and edit the ShowInAddressBook attribute.
Steps 5: Select the CN=Default Global Address List,CN=All Global Address Lists,CN=Address Lists Container,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tez,DC=net copy and paste to notepad.
Steps 6: After that click Remove and click
OK twice.
Steps 7: Right click and select
Properties on the same user and edit the
ShowInAddressBook attribute.
Steps 8: Enter the
CN=Default Global Address List,CN=All Global Address Lists,CN=Address Lists Container,CN=First Organization,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=tez,DC=net click
Add and
OK twice.
Steps 9: Update the GAL on exchange server with run the Exchange PowerShell command as below;
Update-GlobalAddressList -identity "Default Global Address List" -DomainController "Domain_Controller_PDC_Name" and enter the command to update GAL.
Steps 10: Manually download the GAL on the MS Outlook and the problem resolved.